1. Your order is usually despatched within 12~48 hours by Australia Post.
2. Our shipping fee is A$ 10 per order (will be converted to other currency based on your choice), no matter how many items you purchase in your order.
3. We will send you your parcel’s tracking number after we ship your order so you may use it to track you order online via the following order-tracking websites:
United Kingdom - http://www.parcelforce.com/portal/pw/track?catId=7500082
United States - http://www.usps.com/shipping/trackandconfirm.htm
Canada - https://obc.canadapost.ca/emo/basicPin.do?language=en
Australia - http://ice.auspost.com.au
Germany - http://www.gdsk.de/eng/index.html
Ireland - http://track.anpost.ie/track/tracklist.html
Singapore - http://www.speedpost.com.sg/TrackAndTrace.asp
Switzerland - http://www.poste.ch/en/post-startseite.htm
New Zealand - http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/
Thailand - http://track.thailandpost.co.th/trackinternet/Default.aspx?lang=en
Denmark - http://www.postdanmark.dk/contentfull.dk?lang=en
Norway - http://www.posten.no/en/
Return
Don't worry if something doesn't fit or it's not suitable because you can return the goods for a refund or exchange. You have 7 days from the despatch date in which to return the goods. Return the jewellery to us in the original condition, (especially with rings...try it on at home for a few minutes to see if it fits, please don't scratch them.)
Please note
1. You are responsible for returning the item back to us. We do not accept responsibility for it until it has been delivered to us so we do advise you get proof of postage;
2. Do not get rings engraved until you are sure that they fit. We do not give refunds for rings that have been engraved. This also applies to the rings we have engraved for you. Therefore we advise you to return parcels using a 'signed for' service, although this is at your discretion.
3. You are responsible for the return postage charge
Refunds
We do not credit back the return postage cost
Exchanges
In the case of an exchange of size we will send the jewelry out again to you at no additional cost. For an exchange of product, please contact our customer service via live chat or email for further instructions.
